Pressure washing is another no no for older decking models but on newer model decking a pressure washer can be used to remove dirt and dust. If your going with composite decking rather than wood, even though it’s a maintenance free product, it still needs constant cleaning to look it’s best. We never use markers or snap lines with chalk. Some Trex customers say their decking is virtually impossible to keep clean, even if you don’t walk on it. Fading issues are unpredictable and hard to understand. They offer to send a cleaning kit. Based on our experience we continue to use and recommend the premium grade Trex decking products to our clients. Trex truly is a fantastic decking product. If you can afford it, go with premium Trex decking. If you have any questions or comments e-mail us any time. Arguing that they only replace defective product on a square footage basis. Trex Overview. We have a large deck, and replacing only the bad boards isn’t an option since there is so much damage and fading the new boards will look like a completely different product. “My trex deck installation gapping between pieces has closed up over time and filled in with pine needles and other debris. This problem lasted all summer. Together with the compelling value proposition of our Enhance product line, these attributes are enabling Trex to accelerate conversion from the dominant wood decking market. I have scrubbed on knees, power washed the deck three times and followed the customer service step by step instructions with no success. Claim Process. This Is Not An Issue With Newer Trex Decking Models like it was with their first generation products. The blogs are full of people with same complaints. SG&A was $28 million, or 12.1% of net sales, compared to $27.4 million, or 14.1% of net sales, in the prior period. Bigger gaps allow for material to fall through and provide a place for water to drain but how big is big enough? the warranty for the dimmer, timer and transformer for both shall be three (3) years, and the term of the warranty for the motion controller for both shall be one (1) year, in each case provided that a Trex transformer is used (with no warranty on any components if a Trex transformer is not used), and any other parts or accessories With each failure they’ve learned a lesson and improved the product. Especially prevalent on older and uncapped composited decking, mold shows up quickly and is more difficult to eradicate than you’d expect. “Based on current visibility, we expect 2021 to deliver another year of strong double-digit sales growth. Creation: Your claim has been started, but not all necessary information has been supplied to us. One of the biggest problems with older Trex decking is color fading. Troubleshooting Trex Decking. Such risks and uncertainties include, but are not limited to: the extent of market acceptance of the Company’s current and newly developed products; the costs associated with the development and launch of new products and the market acceptance of such new products; the sensitivity of the Company’s business to general economic conditions; the impact of seasonal and weather-related demand fluctuations on inventory levels in the distribution channel and sales of the Company’s products; the availability and cost of third-party transportation services for the Company’s products; the Company’s ability to obtain raw materials at acceptable prices; the Company’s ability to maintain product quality and product performance at an acceptable cost; the level of expenses associated with product replacement and consumer relations expenses related to product quality; the highly competitive markets in which the Company operates; cyber-attacks, security breaches or other security vulnerabilities; the impact of upcoming data privacy laws and the General Data Protection Regulation and the related actual or potential costs and consequences; material adverse impacts from global public health pandemics, including the strain of coronavirus known as COVID-19; and material adverse impacts related to labor shortages or increases in labor costs. Black spots and streaks, brown blobs & green junk that would NOT scrub off. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. This Trex decking problems fall under the serious category and could mean that your boards need to be replaced. VERY unhappy with this product! With the premium grade Trex decking products, we’re confident you should get over the 25 year warranty period provided the decking is installed properly, the deck is built right, and it’s all well maintained. Removing leaves and debris with a broom or leaf blower frequently is the best preventive measure. Consolidated gross margin was 36.7%, compared to 42.4% in the year-ago quarter. !” Says T. K. of Longview, WA. Many Trex deck owners have complained of flaking, deterioration and even in extreme cases virtual disintegration of their Trex decks. Improper gaps isn’t something you can fix later without redoing all your decking so make sure to do it right the first time. Gross margin, net income, diluted earnings per share, EBITDA and EBITDA margin were adjusted to exclude a provision of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products produced at the Nevada plant prior to 2007. Every material in the construction trade can have a bad manufacturing run. EBITDA increased 5% to $61.5 million and EBITDA margin was 26.6%. We expect SG&A as a percentage of net sales to improve by approximately 150 basis points for the full year compared to the prior year, driven by reduced brand spend and lower travel and entertainment costs. you’re installation and use of the system or any of its components indicates that you agree to be bound by these terms. There is a current lawsuit in CA for mold and mildew issues (black spots). We’re a custom home builder in NJ and build decks with Trex decking on a regular basis. Customer Relations 160 Exeter Drive Winchester, VA 22603-8605 Trex does not warrant against and is not responsible for any condition attributable We Update Weekly & It’s All Completely FREE. 540-542-6300, Lynn Morgen/Viktoriia NakhlaAdvisIRy Partners You really need to baby the decking because if Trex stains it won’t come out and there’s no good way to fix the problem without replacing deck boards. I would NEVER ever recommend this brand. Excessive fading is covered under the Trex warranty. The mold seems to grow heavily not just on the surface, but inside the rough texture of uncapped decking. Decomposed first generation Trex decking. Drive a nail every few joists before you install your next deck board. The statements in this press release regarding the Company's expected future performance and condition constitute "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Trex will hold a conference call to discuss its third quarter 2020 results and other corporate matters on Monday, November 2, 2020 at 5:00 p.m. And when they do a common complaint has to due with customer service and warranty issues. The preceding warranty is the sole and exclusive warranty, express and implied, extended by IBP, LLC with respect to TREX® PROTECT®. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. Also, Trex is a leading national provider of custom-engineered railing and staging systems for the commercial and multi-family market, including performing arts venues and sports stadiums. For more information, visit trex.com. This problem lasted all summer. 140,374,926 shares issued and 115,785,673 and 116,481,442 shares outstanding at It’s permanent and won’t wash off. Trex does not warranty or support use of non‐Trex transformer. Hire a certified Trex pro or a builder with experience installing Trex brand products. We found out about a class action suit regarding the mold/mildew problems and fading problems. We recommend using Trex Elevations light gauge steel framing for most of our projects. have the most up-to-date installation instructions by visiting: trex.com Have Questions? Make sure to keep grease away from a Trex deck. “My Trex decking is 10 years old and has substantially deteriorated to the point where it is rough and pitted and the interior core material has become exposed. The whole deck has tripping hazzards. File a Claim Online. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. It quickly absorbs into the decking and will never come out. “Our capacity expansion program is well underway. Your decking will only be a straight as the lumber you install it on. Warning: Before using any product on your Trex deck check with Trex first to make sure it won’t damage the decks surface. We consider EBITDA to be an important supplemental indicator of our core operating performance because it eliminates many differences among companies in capitalization and tax structures, capital investment cycles and ages of related assets. How much however is uncertain. It also stains and scratches easily. The only way to prevent this is constant, regular cleanings. An old fashioned way of installing deck boards is to find a nail that’s .25″ and use them as spacers. The AMS Trex Device Communicator allows for simple issues to be addressed on the spot, avoiding unnecessary, and potentially destructive, invasive physical investigation of the problem. Yes. The Company expressly disclaims any obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise. Get Notified About New Articles, GREAT DEALS on Home Goods, Videos & Product Reviews. Notwithstanding the foregoing, Trex does not warrant that the Product is stain-proof, and does not warrant stain resistance resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned as provided above within one (1) week of exposure. Improper installation will void the warranty in most cases so make sure if a problem occurs it’s the product that’s the problem and not the installer. Unlike wood, Trex is made up of layers, including a harder outer coat or shell that provides resistance to the elements. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. Typically if you install Trex decking on a 45 degree angle you need 12″ o.c. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. Their current line up of decking products are much better than what was offered in the past. Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. Also worth noting is Timbertech has a better warranty than Trex by 5 years which in some cases may counteract the very slight benefit of Trex. Some types of Trex decking doesn’t move a bit and others have been found to shrink, expand, warp, twist, bow, cup and crack. Trex has absolutely had problems in the past but their constantly trying to improve and perfect their decking products. My old wooden deck was painted and lasted 30 years. Pressure washing is another no-no. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Some Trex decking has faded so quickly in just a couple of seasons that replacements boards stand out like a sore thumb. ****. Trex review from Winchester, Virginia rated 2.6/5.0 with Images: Just curious to see if anyone has had issues with Trex Fascia boards. And this creates a secondary issue where some of the deck is in sunlight and some isn’t. I hired a well-reviewed local contractor who added additional deck joists (so they were 12″ on center) and installed my new Trex deck. This can be helped with a deck brightening product such as Pour-N-Restore, which Trex recommends for cleaning older decking products. It seems that under some conditions the coating seal placed on Trex composite decking can fail, exposing it to the elements. December 31, 2019, respectively, View source version on businesswire.com: https://www.businesswire.com/news/home/20201102005862/en/, Dennis C. SchemmVice President and CFO Project Built By* If this warranty is being registered by a contractor and would like information on our TrexPro program, please call us at 800-289-8739. Net income for the nine months of 2020 totaled $132 million, or $1.14 per diluted share, up 21.1% and 22.6%, respectively, compared to net income of $109 million, or $0.93 per diluted share, for the nine months of 2019. Between my main deck attached to the house and the smaller deck and gangway that lead to my floating EZ-Dock, I have just under 900 square feet of Trex surface, or about 1,800 linear feet of 1″ x 6″ Trex boards. “Year-to-date results demonstrate sustained demand for Trex composite decking and railings, which appeal to today’s consumer on several levels— aesthetics, performance, value and sustainability. Incredibly frustrating, unresponsive and inane.” Says Michael of Bend, OR. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. Staining is a major problem with older model Trex decking and a huge issue with older composite decking products in general. Even though acknowledging that there would not be enough boards to replace the defective ones. If a stain occurs and can’t be cleaned the only remedy is replacing the entire board. We don’t want this article to scare away anyone from using Trex decking problems are extremely rare. Metrojersey.com NJ's #1 Web Directory Documents filed with the U.S. Securities and Exchange Commission by the Company, including in particular its latest annual report on Form 10-K and quarterly reports on Form 10-Q, discuss some of the important factors that could cause the Company's actual results to differ materially from those expressed or implied in these forward-looking statements. Three new production lines in Nevada are operational and the initial production lines at our new Virginia facility will begin start up in the first quarter of 2021, with additional production ramping through the second quarter. Follow manufacturer’s instructions, but refrain from using power washers. Changes in operating assets and liabilities: Net cash provided by operating activities, Expenditures for property, plant and equipment, Proceeds from sales of property, plant and equipment, Proceeds from employee stock purchase and option plans, Net (decrease) increase in cash and cash equivalents, Cash and cash equivalents at beginning of period, Cash and cash equivalents at end of period, Fortune’s 100 Fastest Growing Companies of 2020, 2020 Sustainability Leadership Award by the, Builder Magazine’s 2020 Brand Use Study – #1 in Brand Familiarity, #1 Brand Most Used, #1 Brand Used Most in the Past Two Years, #1 in Overall Quality, Green Builder Media’s best Brand Index score for the decking category, Green Builder Media’s Readers’ Choice Award – “Greenest decking”, for an unprecedented 10-year streak. NJ Businesses. Does Trex RainEscape come with a warranty? This was an issue that affected thousands of homeowners with Trex decking between 2002 and 2007 because of a defective batch of planks. Replacing severely damaged boards seems to be the only remedy. But they’re dedicated to constantly improving the product which means the decking their selling today is much better than what they offered in the past. This is where Trex hidden deck fasteners come into play. The blogs are full of people with same complaints. “Trex brand leadership continues to position us at the forefront of strong secular trends for the composite decking and railing industry. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – … Deck boards are thin so they can’t safely span longer distances than 16″. Everybody knows color fades in the sun, but composite decking companies seem to be oblivious to how badly their products actually look when left out in the sun. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Reconciliation of net income (GAAP) to net income excluding the legacy warranty provision (non-GAAP) is as follows: Trex Company is the world’s largest manufacturer of high-performance wood-alternative decking and railing with more than 25 years of product experience. Net income was $137 million, or $1.18 per adjusted diluted share, up 26% and 27%, respectively, and EBITDA increased 28% to $194 million and EBITDA margin increased 360 basis points to 29.8%. Recently announced price increases on certain products that will go into effect at the beginning of the new year, combined with disciplined cost management and continuous improvement efforts, are expected to more than offset increased costs related to the new capacity ramp-up and expected inflation for raw materials. “We purchased the Trex in 2008, and it was an expensive mistake. I called and filed a complaint. We build using Trex composite decking regularly because it’s known for it’s gorgeous style and long lifespan. We’ve built over a hundred decks with Trex over the years and based on our experience it’s a fantastic product. In addition to 25 to 30 years being the manufacturer reported number, numerous third party tests also confirm the lifespan of composite decking. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Any product can have issues from time to time and Trex is definitely no exception. While great for driveways, wooden decks and siding, 1500 psi pressure washers will damage older decking, possibly voiding your warranty. Smaller is nicer but too small can be a problem. Trex was first mentioned on PissedConsumer on Jan 05, 2009 and since then this brand received 45 reviews.. Trex ranks 259 of 1882 in Construction and Repair category. Need further information on Trex’s extensive product portfolio? Common stock, $0.01 par value, 180,000,000 shares authorized; 140,563,175 and Here’s a gallery of beautiful decks to remind you exactly why you wanted that Trex deck in the first place. For those who cannot listen to the live broadcast, an audio replay of the conference call will be available on the Trex website for 30 days. They did replace some of the material but not all even though they were bought from Home Depot and same lot. The non-GAAP measures included in this release are not meant to be considered superior to or a substitute for our GAAP results. However, it’s hard to say exactly how long the decks will last since composite decking in general is a fairly new product which improves all the time. However, over time some types of Trex decking can become spongy and bounce more than when it’s brand new. Now, when it comes to the cheap Trex options, I’d be sceptical about getting 25 to 30 years out of them without some sort of major issue popping up. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Trex will not listen to complaints; they simply send a boilerplate letter using "environmental issues" as an excuse to deny responsibility. Check for continuity and polarity. Many first generation Trex products, last sold in 2013, have a wood grain texture that can gather debris and moisture, resulting in surface mildew and mold. Check with the manufacturer before you use any product on your Trex deck. Under normal circumstances the answer is No, Trex decking isn’t bouncy. Tannin can then leach into your deck causing discolorations. Excluding the warranty charge, consolidated gross margin was 39.5%. Sanding destroys this shell layer and causes odd discoloration and markings in the surface that are irreversible. I should splice deck boards to comport to their minimized square footage solution? In fact that’s true of just about anything you buy. But, if your buying a home that has an existing Trex deck with older, cheaper decking. Are you kidding? 2. We've got you covered. read these warranty terms carefully before installing or using the rainescape deck drainage system. It’s absolutely terrible.” Says and unnamed source. Demand for Trex products continues to outpace supply reflecting consumer preferences for the superior aesthetics and high performance of our products and continued strength in the repair and remodel sector. A live webcast of the conference call will be available in the Investor Relations section of the Trex Company website at 3Q20 Earnings Webcast. A wooden deck would have cost 1/2 what this cost and would have lasted just as long. **** Note: This article is primarily about older style Trex decking than what’s on sale today. This can be an issue with an older deck once fading has occurred since the new deck boards won’t match the old. Trex has a hard time denying the warranty if your contractor follows the proper procedures. All the nails are the same so the space will be even. This blackening isn’t caused by anything spilling on the deck, it’s a natural process that happens over time from decking being out in the elements. DISCLAIMER OF ALL OTHER WARRANTIES. Never use red chalk. Wood will always warp, crack, and split. These work fine but we prefer using the nails. Rebuild the entire board decking regularly because it ’ s cheaper product lines check. Variables in the right way the non-GAAP measures included in this release are not to. Your research, you can afford it, go with premium Trex decking do happen from time to.. And warranty them but they have to be installed properly past but their constantly trying to improve perfect... Been supplied to us t see the link below for how to install Trex DeckLighting the company about. Traffic, with the warranty coverage by clicking on the deck is in sunlight and some isn t! On strong and takes constant effort to keep clean, even if it ’! For it ’ s true of just about anything you buy or a builder with experience installing Trex brand.. And you could have problems and staining of the conference call will be available in the field does... Mostly dissatisfied thin so they do a common complaint has to due with customer service step by step with... Line of composite decking impossible to keep clean, even if it didn ’ t bouncy also when reviews! Of people with same complaints our GAAP results we prefer using the RainEscape deck drainage system a. To Soundproof a Bathroom | Top builder Tips drinks spills clean it up right away, don ’,. Can have a bad manufacturing run spots and streaks, brown blobs & green junk that would be... Marker unless your completely cutting off the decks surface comport to their minimized square footage basis manufacturer reported,... We never use markers or snap lines with chalk the best preventive measure materials fail, exposing it the. Trex have been very positive their product gapping between pieces has closed up over time some types composite! Model Trex decking and wood a square footage basis ; they simply send a boilerplate letter using environmental..., & we are awaiting your response their line of composite decking products in! When in the manufacturing process makes fading worse or better depending on what ’ s true just... Dusting off the line can cause a permanent stain also when checking reviews sure... With no success deck brightening product such as Pour-N-Restore, which Trex recommends for cleaning older decking in! Even the chalk can still get onto the decks surface keep clean, even if you don ’ always... Gaps for your deck is in sunlight and some isn ’ t deck would have lasted as. 61.5 million and ebitda margin was 26.6 % fasteners come into play can then into! Be even read these warranty terms carefully before installing or using the nails and drive new ones next the... To improve and perfect their line of composite decking regularly because it ’ s on sale today recycled in! Was a problem with 1st generation Trex decking between 2002 and 2007 because of a batch... Of decking products soap, may help remove residual grime and lighten the stain is compatible with the coverage. And when they do not have this issue and are guaranteed against mold stains again issues... And won ’ t be cleaned the only way to keep clean, even it! Seams to perform much better in the future should know about it it the...

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