Providing project templates and tools to assist with project activities. This policy also applies to all HHS OPDIVs and STAFFDIVs, as well as all organizations conducting business for and on behalf of HHS OPDIVs and STAFFDIVs through contractual relationships. OPDIVs and STAFFDIVs shall use this Policy or may create a more restrictive policy, but not one that is less restrictive, less comprehensive or less compliant with this Department Policy. These KPIs will be set out within the Performance Management Framework process, rather than being defined in this strategy document. Providing recommendations for improvement, continuation, termination, and reviewing risks and mitigation plans. Over the last five years, organizations have radically changed the way they measure, evaluate, and recognize employee performance. A well-known set is the the Information Management Body of Knowledge (IMBOK), which is a framework that breaks down management skills into into six knowledge areas and four process areas. EPLC establishes a project management and accountability environment for HHS IT projects to achieve consistently successful outcomes that maximize alignment with Department-wide and individual OPDIV goals and objectives. Ensuring effective incremental development principles and practices. This policy shall be applied in conjunction with the HHS Enterprise Architecture Policy, the HHS Capital Planning and Investment Control (CPIC) Policy, and the HHS Information Technology (IT) Performance Baseline Management (PBM) Policy. The way information is managed, including the technology used to support it, istherefore central to local government's business practices. Gartner Glossary Information Technology Glossary P Performance Management Performance Management Gartner defines “performance management” as the combination of methodologies and metrics that enables users to define, monitor and optimize outcomes necessary to achieve organizational goals and objectives. Toll Free Call Center: 1-877-696-6775​. Effectively utilizing an incremental development methodology that produces end-user functionality at least every six months as specified in the Project Process Agreement that is approved by IT Governance. The Framework outlines a set of agreed terms for performance information for use within the public sector. Validating that the resulting IT system or service meets business requirements and continues to meet business requirements. HHS Deputy Assistant Secretary for Technology and Chief Information Officer. On a macro level, the CTA In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document that describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. Implementing the EPLC framework helps ensure the quality of HHS IT products through improved project management processes. The EPLC Policy is being revised i… This policy incorporates the EPLC as a partner to HHS Capital Planning and Investment Control (CPIC) and HHS Enterprise Architecture. Identifying the business needs and performance measures to be satisfied by the project. The undersigned acknowledge they have reviewed the Policy for IT Enterprise Performance Life Cycle. Methodology: Per FITARA, HHS requires incremental and iterative development to be considered first as the preferred methodology to implement all HHS IT projects, as appropriate. Ensuring they work closely with their OPDIV CFO, CAO, Division leadership, and mission/program managers using governance processes aligned with their mission responsibilities throughout Division-level planning, execution, and evaluation processes per FITARA. Use of IT Performance Management Framework COBIT health checks are used to determine current state of IT and identify weaknesses in processes and controls COBIT metrics are used to track outcomes and performance of key IT Processes. Key Processes and Associated KPI—Template. The performance measurement framework developed by the study is structured using the Balanced Scorecard (BSC) and can be used to quantify benefits and … Conducting formal Project Reviews at specified points in the life cycle. Meeting and maintaining the appropriate conditions indicated in their Delegation of Authority Letter per FITARA. The HHS policies contained in this issuance shall be exercised in accordance with Public Law 93-638, the Indian Self-Determination and Education Assistance Act, as amended, and the Secretary’s policy statement dated August 7, 1997, as amended, titled “Department Policy on Consultation with American Indian/Alaska Native Tribes and Indian Organizations.”  It is HHS policy to consult with Indian people to the greatest practicable extent and to the extent permitted by law before taking actions that affect these governments and people; to assess the impact of the Department’s plans, IT investments and projects, programs and activities on tribal and other available resources; and to remove any procedural impediments to working directly with tribal governments or Indian people. Receiving and logging requests for changes to the EPLC Framework and Artifacts; Reviewing EPLC implementation policies and procedures for each Operating Division (OPDIV); Conducting regular reviews of change requests to the EPLC Framework and Artifacts; Accepting or rejecting the requested changes; Requesting additional information on a change request, if needed; and. The EPLC framework allows tailoring to accommodate the specific circumstances of each project. The Integrated Planning an… Maintaining information on project status, control, performance, risk, corrective action and outlook. Information technology and organizational performance within international business to business relationships: A review and an integrated conceptual framework - Author: Ruey‐Jer “Bryan” Jean, Rudolf R. Sinkovics, Daekwan Kim Home > Web > Governance > Digital Strategy > It Policy Archive > Policy for Information Technology (IT) Enterprise Performance. IT Governance Organizations/Boards are responsible for: The EPLC CCB is responsible for governing the integrity of the EPLC Framework as an implementation arm of the EPLC Policy. and organisational constructs, enabling technology and information fail to align. Reporting to the HHS or OPDIV IT Governance organization, missed milestones and/or variances in percentage of project cost, schedule, or performance outside any defined acceptable ranges. Conducting periodic audits of EPLC activities across HHS in order to maintain assurance that projects are being managed according to the EPLC methodology. Establishing IT Governance processes that authorize the implementation and operation of the EPLC methodology for project management, including life cycle review processes. 5U.S. The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Please refer to the EPLC Framework Overview Document for specific information about the EPLC. Let us look at a customer order process as an example (see Figure 4). The set of key performance indicators (KPIs) which comprise the Performance Management Framework will be reviewed and set each year to take account of changes in local, contractual and regulatory requirements. Service metrics measure the performance of the technology that supports the process. Information Technology Competency Model The Employment and Training Administration (ETA) has worked with the Office of Disability Employment Policy (ODEP) and technical and subject matter experts from education, business, and industry to update a comprehensive competency model for the Information Technology (IT) industry. Information is a strategic resource that underpins the key functions and decision making processes of a local government. Accountability/Transparency: The EPLC framework establishes project-level accountability and transparency through the use of a life cycle approach to project management. Ensuring that project staff and contractors comply with the requirements of this policy for day-to-day management of the project. Establishing and approving changes to cost, schedule and performance goals. Information Technology Performance Management Measuring IT's Contribution to Mission Results A Case Study of the Applied Information Economics Methodology For an Infrastructure IT Investment September 2001 Conducted Implementing appropriate improvements to the EPLC framework to facilitate improved project performance and appropriate engagement levels between program managers and IT stakeholders. Öð0þõÎbÀšKkù¸œ:”¿WF¶[à’Í֟wÖPNäL_”w‹ãn“)ðÉE’VZ¼ÚàCþl›†Œ#´@B‡Šè›Ë@{K ~§ öÉ\FÐÊVä[+Ò S= ZæòŸÁ. General Accounting Office, Information Technology Investment Management: A Framework for {5¸ TÎ2(““89°×?Âo;øñèҟšœ50óóPW2ÉrÆ0Ë~WåÐУА š–bÈz>ôó‰"ó LšU´0Ù÷Œ'£…° ->Ü´ø°8Àwƒ,`_Bý.§Ãâiw#s¯œ}­öëêjƒ´ö(Yp}cF¿în9£¯vwŒ«w’ 200 Independence Avenue, S.W. Having full accountability for the IT management while mitigating the risk of unintended negative implications on day-to-day program operations per FITARA. Reviewing and providing feedback on changes to the EPLC Policy. The following areas of focus will help to determine the effectiveness of this policy implementation: Percentage of IT projects using an iterative/incremental development methodology. All organizations collecting or maintaining information or using or operating information systems on behalf of HHS and/or its OPDIVs and STAFFDIVs are also subject to the stipulations of this policy. Washington, D.C. 20201 All HHS IT projects shall use appropriate, proven development methods to ensure that planned and actual delivery of new or modified technical functionality occurs at least every six months, including but not limited to agile methods to ensure incremental delivery. Developing Corrective Action Plans and/or Baseline Change Requests, as appropriate. HHS OCIO Policy for Information Technology Capital Planning and Investment Control, September 2016, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, February 14, 2003, OMB Memorandum 05-23, Improving Information Technology (IT) Project Planning and Execution, August 5, 2005, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, December 21, 2010, HHS-OCIO Policy for Enterprise Architecture, August 7, 2008, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, July 28, 2009, OMB Memorandum M-15-14, Management and Oversight of Federal Information Technology, June 10, 2015, GAO Cost Estimating and Assessment Guide, March 2009, OMB Circular A-11, Preparation, Submission and Execution of the Budget, OMB Circular A-127, Financial Management Systems, OMB Circular A-130, Management of Federal Information Resources, HHS-OCIO Policy for Records Management, November 25, 2015, HHS-OCIO Policy for Records Management for Emails, May 15, 2008, HHS-OCIO Policy for Records Holds, January 20, 2011, HHS Policy on Section 508 and Accessibility of Technology, HHS Security Policies, Standards, Memorandums, and Guides, HHS-OCIO Policy for Personal Use of Information Technology Resources, August 1, 2013, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, April 5, 2010, HHS-OCIO Policy for Privacy Impact Assessments (PIA), February 9, 2009. HHS Project/Program Management Office, 8.6. Managing and governing all IT projects from perspective single, standard project management framework facilitates HHS-wide compliance with the Clinger-Cohen Act, FITARA, and other legislative and regulatory requirements that require HHS to manage and govern its IT projects from an enterprise perspective. This policy applies to all HHS IT projects throughout the life cycle of the project, regardless of development methodology, funding source, and whether the delivered product is owned and operated by HHS or a third party acting on behalf of HHS. Providing guidance to OPDIVs on best practices for determining high-quality performance metrics throughout the project life cycle. To sign up for updates or to access your subscriber preferences, please enter your contact information below. Figure 4. APM strives to detect and diagnose complex application performance problems to maintain an expected level of service . In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of performance and availability of software applications. This policy applies to all OPDIV and STAFFDIV employees, contractor personnel, interns, and other non-government employees. CMMI Capability Maturity Model Integrationis a process improvement approach whose goal is to help organisations improve their performance. Developing and sharing best practices for cost estimation, appropriate metrics and other areas of common interest to help assure successful outcomes of the IT project. Providing ongoing advice and counsel to the integrated project team. This policy revises and supersedes the “HHS OCIO Policy for Information Technology (IT) Enterprise Performance Life Cycle (EPLC)” dated October 6, 2008. The term "performance information" is used as a generic term for non-financial information about government services and activities. Performance management is a whole work system that begins when a job is defined as needed. Beth Anne Killoran Planning and conducting phase activities and verifying that the set of deliverables for the phase is complete. Collaboration: Critical Partner and stakeholder functions are performed throughout the life cycle of projects to include timely, effective multi-disciplinary reviews of IT projects. All HHS IT projects shall be managed using the HHS EPLC Framework, including life cycle phases, reviews, deliverables, activities, responsibilities, and tailoring, regardless of the specific development methodology used. The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Ensuring there is active participation of critical partners and IT governance throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. Actively participating throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. Please direct questions, comments, suggestions and requests for information to the EPLC resource mailbox: EPLC@HHS.gov. The EPLC CCB is responsible for: This HHS OCIO IT EPLC Policy is implemented in conjunction with the following guidance: HHS Acquisition Regulation (HHSAR), December 18, 2015. While not all the tools are in place at every organization, the new practices are becoming clearer and more standardized, and they are definitely working. Alongside its physical, human and financial resources, a local government must manage its information resource in a way that enables services to be delivered that best meet community needs and the priorities set by Council. Execution of the Budget (July 27, 2002) and Circular A-130, Management of Federal Information Resources (Nov. 28, 2000). IT performance management can be defined as the area of setting goals, responsibility accounting and monitoring/ analyzing/ governing and improving the performance of IT. A two-phased set forth in DoDI 8500.01, “Cybersecurity,” and DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT)” and their successors. Implementing appropriate measures to monitor the implementation and operation of EPLC. Providing a review of the progress of IT projects and reviewing risks and mitigation plans at specified Stage Gate Reviews to ensure that projects meet their respective requirements. Complying with CPIC Policy to ensure alignment of projects with mission priorities prior to proceeding with the project. Agile goal management… Information Technology Planning: I/T planning and management is linked to business strategic and tactical planning and management in order to achieve enterprise performance improvement. Information technology Corporate governance Information technology governance Organizational performance Balanced Scorecard Citation Mohamed, N. and Kaur a/p Gian Singh, J. At the heart of accountability is measurement and evaluation. Note: IT Project Managers must have the appropriate level of certification given the size, risk, and complexity of the project. Implementing appropriate improvements to the OPDIV processes to facilitate increased project performance. Content last reviewed on December 7, 2018, U.S. Department of Health & Human Services, has sub items, Building & Managing Websites, 8.5. (2012), "A conceptual framework for information IT Governance Organizations/Boards (HHS, OPDIV, and STAFFDIV Levels), HHS Capital Planning and Investment Control (CPIC) Policy, HHS Information Technology (IT) Performance Baseline Management (PBM), Enterprise Performance Life Cycle Framework Overview Document, EPLC Templates, Practices Guides, Checklists, and Job Aids, Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), HHS OCIO Policy for Information Technology Capital Planning and Investment Control, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, Improving Information Technology (IT) Project Planning and Execution, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, HHS-OCIO Policy for Enterprise Architecture, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, Management and Oversight of Federal Information Technology, Preparation, Submission and Execution of the Budget, Management of Federal Information Resources, HHS-OCIO Policy for Records Management for Emails, HHS-OCIO Policy for Personal Use of Information Technology Resources, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, HHS-OCIO Policy for Privacy Impact Assessments (PIA). Ensuring that all appropriate Critical Partners, including business stakeholders and technical experts, are involved and their input is effectively adjudicated throughout the life cycle of the IT project. The Cybersecurity Framework can help federal agencies to integrate existing risk management and compliance efforts and structure consistent communication, both across teams and with leadership. The importance of performance information and measurement has also been articulated in the Results for Canadians document, issued by Treasury Board in May 2000, entitled “A Management Framework for the Government of Implementation of the EPLC methodology allows HHS to improve the quality of project planning and execution, reducing overall project risk. An IT Strategy Framework can define strategic IT Ensuring that IT projects are technically sound, follow established IT project management practices, and meets the business needs. For example, during the last decade the Internet Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), December 16, 2013. Conducting Stage Gate Reviews through Critical Partners and defined stakeholders and deciding whether to require additional work to meet exit criteria or to approve advancement of a project to the next life cycle phase of the EPLC. The HHS OPDIVs are responsible for preparing implementing documentation within 120 days of the effective date of this policy and providing a copy to the HHS CIO. It ends when an employee leaves your organization by way of finding a new job or retiring. In addition, "performance indicator" and "performance measure" are sometimes used interchangeably. - The Contractor shall provide support for the independent assessment of compliance of information Divisions of HHS commonly use websites, blog entries, and social media posts to issue communications with regulated parties. TBM definition The technology business management (TBM) framework helps companies integrate IT into the organization, with the goal of … 'IT Strategy Framework (Information Technology Strategy Framework) is a formal definition of the essential elements or components of IT Strategy, and their inter-relationship. Industry and government experience demonstrates that the quality of IT projects is directly proportional to the quality of the management processes used to acquire and operate the IT products those projects produce. Validating and endorsing the business process models and requirements documentation for their projects. The EPLC Policy is being revised in 2016 to incorporate project management elements FITARA. Operating according to an approved charter. The HHS Office of IT Strategy, Policy and Governance (OSPG) is responsible for the development and management of this policy. Keywords: information technology, diffusion of innovations (DOI) theory, technology-organization-environment (TOE) framework, interorganizational systems (IOSs), … Performance Improvement Lifecycle provides the foundation for sound information and IT management practices, end-to-end governance of IT investments, and alignment of IT … Ensuring that the EPLC framework provides the necessary project performance transparency through life cycle reviews and stage gate approvals across all OPDIVs and STAFFDIVs. Implementing an appropriate level of IT governance that reflects the EPLC framework and requirements for projects under their purview. While these communications may provide the public with helpful information they cannot, by themselves, impose binding new obligations on regulated entities. With CEOs and CFOs demanding accountability for the tremendous investment in information technology, IT managers are required to ensure accountability, calculate the return on investment, develop a value-added approach, and make a bottom-line contribution.

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