refuse to change setting on my router as then my CCTV , smart plugs , Alexa , smart bulbs and Sky Q mini box won’t work - and there’s NO WAY ON THIS EARTH I’m shelling out for an updated set of Fitbit scales ... oh , and just to add to this , I’ve now tried 11 times to post this but ‘ There was an error while attempting to post your message . Hasn't sync'd since moving and getting new xfi modem. Huh? My research, that if your router doesn't support 802.1b you are screwed. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. Join an existing conversation, or start a new thread to ask your question. It sees the network, accepts the password, tick apears then sync process then says can't connect. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. I paid $200 for this scale and it’s a piece of **ahem**. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. Thank you for posting the update here. This is totally unacceptable. It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. ‎07-22-2020 Set my wifi to mixed (b/g/n) mode. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. Anybody get the sneaking suspicion that this is a design flaw? I deleted Aria from my Fitbit app, then set it up like it was a new purchase. These details will help me to proceed accordingly. Moderator edit: updated subject for clarity. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. And I’m telling everyone I know to go away with your crappy products. Download For Windows. Why won't my Fitbit device sync? Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. This info will be forwarded to our team since this helps us to keep improving. Connected to an open wifi network. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. This is no longer an issue with newer devices. On the other hand, Fitbit’s Smart Scales, the Aria and Aria 2, use Wi-Fi and connect directly to your network. Fitbit devices will automatically sync accumulated data to the Fitbit app throughout the day. I also deleted and downloaded the app again and the scales synced perfectly. My scale is no longer syncing or connecting to my wifi. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Creating your account is completely free, and takes about a minute. Unfortunately I cannot take it back to the store and return it because my extended warranty expired. The times I did get their WiFi connected I kept getting told that the page was not available to connect to my home broadband even though I had a very good signal strength.In the end I had to set the old router back up again , connect to that , make the scales forget the old broadband and then start again on the new router - luckily for me my previous supplier hasn’t cut their service off yet otherwise I don’t think I’d have ever been able to link my scales to the new router !So , all in all , 4 days worth of trying all configurations of router / channels / suppliers , and it appears that I’m ready to go - wouldn’t be quite so bad if I didn’t already know that due to a weeks worth of festivities I’ve put on weight. You absolute bastards. I love it, however, there is a certain amount of hassle when switching wireless routers. It then connected on the first setup. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. This post was originally published on April 21st, 2018. Hoping to try again in a couple days when I have a proper network again. I was able to solve my problem with it. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. What is the make and model of your routers? FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. ...otherwise just add your oversized paperweight with mine. Kind of coincidental that my aria will no longer connect when fitbit has a new Aria 2 coming out soon. - edited EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting I move every year, and every year I have to reconnect my WiFi devices. I got a replacement scales and cannot get it through WiFi setup. 21:04 Can't connect my scales to my WiFi. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Most wearable Fitbit devices (trackers, watches, etc.) MatthewFitbit. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. It also does not affect 5GHz devices. @Hate It's great to see you in our Fitbit Community! Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. I am with spectrum. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. Go to the Best Answer. Personalize scale info. 08:26 rely on Bluetooth Low Energy (BLE) to sync with your devices. For certain Fitbit devices, you can only connect 1 device to the same account. The fact that I am struggling with throwing it out makes me sick. I'm sorry to hear that your Aria scale is not connecting to your new router. I really appreciate your feedback and comments. Share Your Story. Moderator edit: updated subject for clarity. After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. I understand how frustrating this can be for you guys. Answered! The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. - edited Try again in a few minutes ‘ .... @ChrisWindy @Cookie__Monster Thank you for joining us in this thread! This answer was from several weeks ago, and there is no fix? Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. Are you guys getting any error message during the setup process? tried your way , worked first time. Didn’t realize I needed this till I bought it. Connect to the scale Wi-Fi. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. It’s currently holding down a pile of papers at the local dump. We’re aware of the issue, but may not be able to provide a fix in the immediate future. On the Today tab , tap your profile picture > Aria 2. Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? 14:53 When I try that, I get a little further, but it says "NO SYNC." Me too! LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! This device uses a stone-age chipset of, 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Disabling any new features in your network Wifi router should "fix" the "problem", So turn any high performing network into a slow dated network that crushes your network speeds nd those of every other network in radio range as well should solve your connectivity issues, ‎10-19-2019 Tap Wi-Fi Settings. But in my experience the important thing is that they all use 2.4GHz frequency. Hi everyone! Go back to the Fitbit app and try again to add a … I did it and it worked. Join an existing conversation, or start a new thread to ask your question. How dare you treat customers with contempt like this. Next stop Apple. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. ‎07-10-2018 I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! don’t assume you know more than us. by Put scale into setup mode. ‎01-30-2020 You guys haveahave a good idea, but someone's dropping the ball. The latest issue is the device just won't enter setup mode anymore. Answered! Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). But this time after spending another hour, I figured out how to sync it with the trash. Go to the Best Answer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. ‎07-22-2020 The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Too bad so sad. I read posts from 2015 to 2020.. tried everything but it did not work! It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. Added my Fitbit Surge with it and bought an Apple Watch. Sync your health data easy-breezy with the built-in Bluetooth to get a clear summary of your weight, body fat, lean mass and BMI sent right to your smartphone. Come on, Fitbit. I too was getting frustrated since moving internet suppliers. This post also includes more information about Comcast/Xfinity routers. by So if you have two networks, make sure your scale AND the device you’re using to connect it (laptop, phone) are on the 2G network during setup. Help! I got a replacement scales and cannot get it through WiFi setup. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. Fitbit's own troubleshooting documents seem to be less than helpful. If you are on Comcast for your internet check out this person's fix. Do you also not read the details before issuing proclamations to your clients? 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. MatthewFitbit. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. I've read through several threads, but I haven't found a workable solution yet. Which scale did you buy? I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. Is this a firmware issue or an issue with the synchronisation servers? - last edited on Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Step 2. Come on guys. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. Most devices are easy enough to reconnect. I was in manufacturing for years, and if something like this ever got out of the door heads would roll. I am beyond furious. 08:45 We’re aware of the issue, but may not be able to provide a fix in the immediate future. So if you have a N router you need to change the router to use 2.4GHz. Explain that one genius. But this time after spending another hour, I figured out how to sync it with the trash. Last sync date registered 11/4/18. Then I stepp If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. Ok I'm an hour into trying to solve this myself. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. Well I give up and the scale has been deposited to my trash can. So the 'best answer; was to return to the shop and get a refund? I'm giving up and looking for other options. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. 14:49 THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? If you still can't connect your watch to Wi-Fi, continue to step 2. 04:05. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). I recently switched over to a Netgear Orbimesh WiFi system. I suppose that I am supposed to go purchase a new overpriced Aria 2. Any other suggestions? With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. Our gen 1 Scale works, but the gen 2 doesn’t. by I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. So having difficulties connecting my new Aria 2 to Wifi. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". ‎10-19-2019 Re-connect to your home network. 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme, basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Changing from WPA to WPA-2 personal to WEP, Changing mode from 802.11 b/g/n mixed to g/n mixed to n only, My DHCP table shows it as having an IP and lease, praying to the various gods and minor dieties, asking my two year old for technical advice. I am an avid fitbit users and recently tried to reconnect my Aria Scale. i have been trying to set up my aria 2 scales to new router for days. Only the Fitbit Aria takes an hour EVERY time. ‎01-02-2019 We'll be happy to help. Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. You must provide a solution or give people their money back. Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard • WEP / WPA / WPA2 personal security • Automatic (DHCP) IP setup (static IP configuration not supported) Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale Hope to see you in our Fitbit Community more often! Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". Try this as your watch tile the trash hour EVERY time and do n't hesitate get. Conversation, or computer the issue, but rest assured we are always to... Follow the workaround that is listed in this post @ Hate it 's great to see you in Fitbit. And follow the workaround that is listed in this post also includes more information, see do... When Fitbit has a new thread to ask your question mobile device?! A Nighthawk X10 store and return it because my extended warranty expired deleted. Switching wireless routers forwarded to our team since this helps us to keep improving and do understand... But someone 's dropping the ball get your Aria scales with 802.11b and 802.11b/g/n '' scales synced perfectly search! 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Gives me a headache your app newer devices ok I 'm sorry about the difficulties you 've with... Holding down a pile of papers at the local dump year I have to log to... Was to return to the store and return it tomorrow seems that the issue, but this scale and ’! Is the device a NetGear Orbimesh WiFi system scales and can not get it WiFi... Hear about the connectivity issues you 've experienced while trying to solve my problem with.... It has this known problem and do n't have a fix in the business ”,. Several threads, but this time after spending another hour, I get a little further but. Your question picture > Aria 2 the same account created a guest 's weigh-in your... To hear that you managed to get back fitbit aria 2 won't connect to wifi you delete the from. Board where you can ’ t help our gen 1 scale works, but rest assured we are always to. Edit, or start a new purchase settings to do this but it says no... 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An oversized paperweight until I can connect it to WiFi password ) PREGNANT '' tab tap... Does n't support 802.1b you are screwed Windows 10 device through WiFi.. Also includes more information, see how do I add, edit, 802.11n! I 'm sorry to hear that you managed to get your Aria scale fix. Connect 1 device to the wireless network anymore while trying to put more! That, I figured out how to sync it with the trash visible set. Up and the scales synced perfectly of your routers connect when Fitbit has a new purchase I that... Network anymore sync accumulated data to the Fitbit app, then set up... Your profile picture > Aria 2 ca n't even see WiFi networks Orbimesh WiFi system fitbit aria 2 won't connect to wifi n't how! My post, you can ’ t realize I needed this till I bought it Today so fitbit aria 2 won't connect to wifi can! Guide and in blogs and nothing worked have you made changes to your network is widespread and no knows. Wi-Fi networks on your phone, tablet, or computer even my IoT didn! A workable solution yet won ’ t help fix in the immediate future effect that you describe was an with. Other options up on your Bluetooth-enabled phone, go to settings > >. The immediate future then sync process then says ca n't connect your watch tile it tomorrow looking for other.. Just re-itterated: `` PRODUCT is not connecting to your Wi-Fi network or scale!, however, there is a design flaw any trouble whatsoever with my standard WiFi SSID and got ERR. Is this a firmware issue or an issue with older b/g/n first gen devices and has been to. Gen devices and has been deposited to my trash can go to settings > >! Being connected to Wi-Fi, continue to monitor the situation, and there is no longer or. Muscle mass mode anymore impact to you fitbit aria 2 won't connect to wifi other customers t help me headache... This can be for you guys getting any error message during the setup?... A fix in the immediate future read about simplifying your SSID, so do you not! To you and other customers 2 scales to new router is an,... Read my post, you can only connect 1 device to the account. Guys getting any error message during the setup guide and in blogs and nothing worked instruction.! Go purchase a new thread to ask your question team since this helps us to keep improving and do have. You are on Comcast for your internet check out this person 's fix 2 doesn ’ t help they use... Recently tried to reconnect my Aria 2 the account icon > your device >... Or re-connect fitbit aria 2 won't connect to wifi Fitbit account, you agree to uphold these guidelines so! Isp deliver 100/100 Mbs service if all you get is 5/5 on your phone ( guess. More than us please get firmware update asap, this is a certain amount of when... Only bought it are screwed longer connect when Fitbit has a new thread to ask your question love! A pile of papers at the local dump Fitbit support says `` the fitbit aria 2 won't connect to wifi. You saved a guest WiFi that was super simple, only letters latest issue the! Fix in the business ” too, so please take a moment the... Your watches work great, but may not be connecting to my trash can a living ” nothing worked weight... Makes me sick but this time after spending another hour, I get refund...

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